1. Sites covered by this Policy Statement
This Privacy Statement applies to all Canadian Health Care Products owned websites and domains, and our wholly owned subsidiaries.
Links to non Canadian Health Care Products websites
2. Types of information we collect
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.
Personal information is information that is associated with your name or personal identity. Canadian Health Care Products only uses personal information to understand better your needs and interests and to provide you with the best service possible. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Canadian Health Care Products. We take seriously the trust you place in us. Canadian Health Care Products will not sell, rent or lease your personal information to others and also abides by PHIA at all times. If you’d like to review the PHIA act please visit http://www.gov.mb.ca/health/phia/.
On some Canadian Health Care Products webpages, you can order products or services, request information and support materials, register yourself for a program offered or apply for a job at Canadian Health Care Products. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, type of product, user IDs and passwords, billing and transaction information, contact preferences, educational and employment background, and job interest data.
Non-personal information is data about usage and service operation that is not associated with a specific personal identity. Canadian Health Care Products collects and analyzes non-personal information to evaluate how visitors use the Canadian Health Care Products websites.
Non-personal data we collect may include the pages visited on the Canadian Health Care Products websites, unique URLs1 visited within our website, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies.
3. Children’s Privacy
Canadian Health Care Products is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Canadian Health Care Products does not knowingly collect information from children under the age of 13 and Canadian Health Care Products does not target its websites to children under 13.
4. How we use your information
Canadian Health Care Products uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers. Occasionally we may also use your information to contact you for market research regarding Canadian Health Care Products and/or our services. We will give you the opportunity to choose your privacy preferences regarding such communications. You may, at any point, contact us to request an opt-out on future communication. Credit card information is used only for payment processing and fraud prevention. This information is not used for any other purpose by our financial services providers or Canadian Health Care Products and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
Personal data collected online may also be combined with information you provide Canadian Health Care Products through other sources such as product registration, call centers or public events such as trade shows or seminars.
Personal data given to Canadian Health Care Products may be transferred across state, provincial and/or country borders for the purposes of data consolidation, storage and simplified customer information management.
Non-personal data is aggregated for reporting about Canadian Health Care Products website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
5. Who we share your information with
Canadian Health Care Products will not sell, rent or lease your personal information to others. Canadian Health Care Products will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. Canadian Health Care Products shares customer information across Canadian Health Care Products -owned business entities and companies working on our behalf, but only as required to meet your product or service requirements.
Canadian Health Care Products occasionally may contract with third-party service providers and suppliers to deliver complete products, services and customer solutions. Suppliers and service providers are required to keep confidential the information received on behalf of Canadian Health Care Products and may not use it for any purpose other than to carry out the services they are performing for Canadian Health Care Products. These service providers may change or we may contract with additional service providers to better accommodate our customers. Canadian Health Care Products will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.
Canadian Health Care Products or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, Canadian Health Care Products will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.
6. Your Choices
Canadian Health Care Products gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and Canadian Health Care Products-wide marketing communications. Canadian Health Care Products -wide communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of Canadian Health Care Products -wide communications by postal mail, e-mail and telephone. You can make or change your choices at the data collection point. We will make every effort to honour your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.
7. Your information and third-party companies
Certain Canadian Health Care Products services are linked with those from unrelated third-party companies, some which offer you the option to share with both Canadian Health Care Products and the third party personal data you provide. We will not share your personal information with those third-party companies unless you make that choice.
8. Access to and accuracy of your information
Canadian Health Care Products strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of Canadian Health Care Products websites may limit access to specific individuals through the use of passwords and other personal identifiers.
9. Keeping your information secure
Canadian Health Care Products is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Canadian Health Care Products has in place appropriate physical and managerial procedures to safeguard the information we collect and file.
Credit card numbers are never required electronically. If the consumer wishes to make a purchase without physically being in the store we ask that you supply your credit card number in person or via phone. This number is not used for any other purpose other than making a real-time payment. As part of real-time payment processing, Canadian Health Care Products immediately processes all transactions manually and never stores credit card information unless otherwise instructed. All paper is shredded once payment has been processed and transactions are filed electronically, encrypted and password protected.
10. Contacting us
11. Return Policy
All returns/refund are accepted with original receipt and within 15 days of purchase. Final sale items include: any compression garments, all class two devices and disposable items, bathroom items such as bath seats, transfer benches, raised toilet seats, shower stools unless deemed a manufacturers defect; then measures to follow the manufacture’s refund/ return policy will be taken.